I Have Been Humbled
So, what I thought I was offering was a broad source of experience in exchange for some new experiences and maybe a good reference.
Now, I'm thinking to myself, what have I gotten myself into? This morning a lady came back to return a shirt. No big deal I thought. Just give her the size she wants and away she goes right? Not so. I had forgotten the fact that her purchase had to be swapped out in the computer for inventory purposes, and was reminded as such by one of my staff members.
Once I realized what I had done, I immediately took chase of the customer down the hallway of the mall, apologizing and grabbing for the merchandise at the same time. I explained that the switch had to be recorded, and that she had to come back to the store.
I was prepared to dig out the procedures manual and teach myself how to do an exchange, when from out of the dark came the employee, with fingers blazing on the keyboard. She was done in about ten seconds. She looked at me with almost a smirk and said, "that's how you do a return."
I'm very happy that my staff is that competent. Quite frankly, I was a bit nervous as to what a receipt would look like after I mangled it with my retail knowledge. But really, it was a relief to have the help.
The moral of the story? I don't know if there is one really. Just a story I needed to tell and kind of an appreciative nod to the person who helped me out. Cool.
